Secret Sale – Terms & Conditions
(Effective Date: 25 September 2025)
Secret Sale is an e-commerce platform owned and operated by Nexus Popular Culture (Pty) Ltd Trading as Nexus Media or Nexus Hub (herein referred to as "Nexus Media", "we", "us", "our"). By accessing and using this platform, you ("customer", "user", "you") agree to the following Terms and Conditions. Please read them carefully before using the service.
1. Ownership & Service
Secret Sale is a Nexus Media–owned service, created to provide limited-time offers, clearance stock, and gamified shopping experiences.
The platform operates independently from brands and their distributors. While brand products may be featured, Secret Sale is an independent store.
2. Eligibility
You must be 18 years or older to place an order.
By using this service, you confirm that you have the legal capacity to enter into binding contracts under South African law.
3. Products & Availability
Products listed are subject to availability and may be limited in quantity per customer or per order.
We reserve the right to withdraw or update deals without prior notice or before originally stipulated due to stock limitations.
Images are for illustrative purposes only; actual products may differ slightly.
4. Pricing & Payment
Prices are listed in South African Rand (ZAR) and include VAT where applicable.
Payment methods include credit/debit card, EFT, or supported payment gateways (e.g., PayFast, PayGate).
All orders must be paid in full before processing.
5. Delivery
Orders are fulfilled via Nexus Hub's logistics process.
A flat delivery fee subject to location applies for all orders. Nexus Media reserves the right to update delivery charges at any time.
Estimated delivery timelines will be displayed at checkout. Delays may occur due to courier constraints, stock availability, or unforeseen circumstances.
Nexus Media is not liable for delays caused by third-party couriers or distributors.
Secret Sale only delivers within the borders of South Africa. Order Collections are not possible.
6. Returns & Refunds
Returns must comply with South Africa's Consumer Protection Act (CPA).
Customers must notify Nexus Media of a return request within 7 days of receiving the product.
Due to the nature of this being a product clearance platform, product packaging might not be received in pristine condition and may have previous retailer labels affixed to packaging. Returns and refunds will only be processed where a product is found to be defective - Damaged packaging is excluded from acceptable returns requests.
Returned products must be unused, in original packaging, and accompanied by proof of purchase.
Mystery boxes, digital rewards, and promotional prizes are non-returnable and non-refundable.
Refunds will be processed back to the original payment method within 7–14 working days.
It is the responsibility of the customer to ensure they are purchasing the correct product for their respective uses (E.G.: consumables, tools, accessories, etc. are compatible with your device). Should you be unsure if you are making the correct purchase, please contact orders@secretsale.co.za for confirmation BEFORE making your purchase.
7. Gamification Features
Secret Sale includes gamified features such as Spin Wheel, Treasure Hunt, Polls, and Streak Rewards.
Prizes are subject to availability and may include discounts, vouchers, free shipping, or mystery gifts.
Probability and prize values are limited and not guaranteed. Nexus Media reserves the right to adjust prize distribution without notice.
Daily or weekly limits may apply (e.g., one spin per day per user). Abuse or manipulation of these systems will result in disqualification.
8. User Accounts
To access certain features, you are required to create an account.
You are responsible for maintaining the confidentiality of your account login details.
Any fraudulent, abusive, or unlawful activity may result in suspension or termination of your account.
9. Privacy & Data Protection
Nexus Media complies with POPIA (Protection of Personal Information Act).
By using Secret Sale, you consent to the collection and use of your personal data for processing orders, providing services, and marketing communications (with opt-out available).
Data may be shared with logistics and payment partners strictly for fulfilment purposes.
10. Liability
Nexus Media will not be held liable for:
- Loss or damage caused by courier delays.
- Products out of stock after an order has been placed (refunds will be issued in this case).
- Products that might have damaged packaging or previous retailer labels affixed to products
- Misuse of gamification rewards or promo codes.
Our total liability will not exceed the total amount paid for the order.
11. Intellectual Property
All content, logos, designs, and gamification mechanics on Secret Sale are the property of Nexus Media.
Users may not reproduce, copy, or redistribute platform content without written permission.
12. Amendments
Nexus Media reserves the right to update or amend these Terms & Conditions at any time.
Continued use of the platform constitutes acceptance of updated terms.
13. Contact Information
For product support, product queries or respective returns/ faulty product processes, contact:
Secret Sale Support Staff
Email: orders@secretsale.co.za
For website service queries, support, or complaints, contact:
Nexus Media (Pty) Ltd
Email: support@nexusmedia.co.za