Returns & Refunds
To ensure efficient handling of defective Cricut units, please follow the steps below.
Return Process
Initial Contact
Customers and N-users must contact Cricut directly via phone or email.
Troubleshooting
Cricut will perform troubleshooting with the customer. This may include requesting videos and additional information about the issue.
Reference Number
If Cricut determines the unit is defective, they will issue a reference number to the customer.
Request Sent
Cricut will then send a replacement request to our team, including the reference number.
Replacement & Collection
Upon receiving the request, we will:
Arrange delivery of the replacement unit to the customer or N-user.
Collect the defective unit at the same time.
Important
We are unable to assist with any replacement or collection without a valid Cricut reference number.
Cricut Member Care
Troubleshooting and Support
Phone Support
0800 012 620
Monday - Friday 10h00 to 19h00