Secret Sale

Secret Sale Privacy Policy

(Effective Date: 25 September 2025)

Secret Sale is a service owned and operated by Nexus Media (Pty) Ltd ("Nexus Media", "we", "our", "us"). This Privacy Policy explains how we collect, use, and protect your personal information when you use the Secret Sale website, gamification features, and related services.

By accessing or using Secret Sale, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Name, surname, email address, phone number, billing and delivery address.
  • Payment details (processed securely by third-party gateways, not stored by us).

1.2 Usage & Technical Information

  • IP address, browser type, device information.
  • Pages visited, time spent on site, click-through data.

1.3 Gamification Data

  • Participation in Spin Wheel, Treasure Hunt, Polls, and other promotions.
  • Rewards earned, usage of promo codes, leaderboard participation.
  • Frequency of logins and engagement (e.g., streak rewards).

1.4 Customer Interactions

  • Queries submitted through our contact forms or customer support.
  • Reviews, survey responses, or poll submissions.

2. How We Use Your Information

We use your personal data to:

  • Process and fulfil orders.
  • Deliver products and manage returns.
  • Provide gamification features (e.g., spins, treasure hunts, prize allocations).
  • Communicate about deals, promotions, and service updates.
  • Improve the platform and personalise your shopping experience.
  • Prevent fraud, abuse, or misuse of gamification systems.
  • Comply with legal and regulatory obligations under South African law.

3. Marketing & Communications

  • By registering on Secret Sale, you consent to receive email newsletters, promotions, and gamification notifications.
  • You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.

4. Gamification & Rewards

  • Gamification features (Spin Wheel, Treasure Hunt, Polls, Leaderboards) may require tracking your activity to award prizes and manage participation fairly.
  • Probability, reward values, and prize distribution are not guaranteed and may be adjusted without notice.
  • To prevent abuse, we may limit daily or weekly participation and track users by account ID, email, or device.

5. Data Sharing & Third Parties

We may share your information with:

  • Logistics partners (for delivery and fulfilment).
  • Payment gateways (for secure processing of payments).
  • Email marketing platforms (for campaign management).
  • Analytics providers (to measure site usage and improve services).

We do not sell or rent personal data to third parties.

6. Data Storage & Security

  • Data is stored securely in compliance with POPIA (Protection of Personal Information Act).
  • We use encryption, access controls, and secure servers to protect your information.
  • While we take all reasonable precautions, we cannot guarantee absolute security of online data.

7. Data Retention

  • We retain personal information only as long as necessary to fulfil the purposes described above or as required by law.
  • Gamification data may be anonymised after campaigns for analytics purposes.

8. User Rights

Under POPIA, you have the right to:

  • Access your personal information we hold.
  • Request corrections or updates to inaccurate information.
  • Request deletion of personal data, where legally permissible.
  • Opt out of direct marketing at any time.

To exercise these rights, contact us using the details below.

9. Cookies & Tracking

  • Secret Sale uses cookies to improve site functionality, enable gamification features, and personalise offers.
  • You may disable cookies in your browser, but some features (e.g., treasure hunts, streak tracking) may not function properly.

10. Children's Privacy

  • Secret Sale is not intended for children under 18.
  • We do not knowingly collect personal information from minors.

11. Updates to This Policy

  • Nexus Media may update this Privacy Policy from time to time.
  • Updated policies will be posted on this page with the effective date noted.

12. Contact Us

For privacy queries or data requests, contact:

Nexus Media (Pty) Ltd

Email: support@nexusmedia.co.za